FREQUENTLY ASKED QUESTIONS
WILL THE FINISH ON MY PUTTER WEAR?
HOW LONG DOES IT TAKE TO REFINISH MY PUTTER?
Lead times vary based upon the chosen finish (Please view finish options and information on the Home page)
I'M NOT FROM THE UNITED STATES WILL YOU STILL CUSTOMIZE MY PUTTER?
The finishes applied are extremely durable, however it depends upon the care you give to your putter (use a head cover and avoid sandy greens and the finish will last). All finishes will wear over time and this should be expected.
HOW DO I KNOW IF MY PUTTER IS PLATED?
Absolutely! Customers from across the world ship to our workshop. The customer will be responsible for any import fees during shipping.
WHY SHOULDN'T I SEND MY PUTTER WITH MY HEADCOVER?
If you're unsure if your putter is plated send a message with the make and model of your putter and we'll inform you. Scotty Cameron Pro Platinum’s and the Red version of Circa 62 models are plated.
Please do not send your headcover when shipping your putter to our workshop as it will not be returned. When your putter is completed a protective cover will be used.
CAN I ADD INSURANCE TO MY RETURN SHIPPING?
Of course! There is an option on the order form that allows you to select the insurance you require on your putter for return shipping. Shipping options are available on our order form and will come with $100 insurance unless additional insurance is selected.
CAN YOU SAVE & RETURN MY GRIP/SHAFT?
Shafts and grips will not be saved and/or sent back. When adding length to a putter, a new shaft is required with the option to add a new grip to your putter. When shortening, your existing shaft will be cut to length, but a new grip is required.
HOW SHOULD I CARE FOR MY PUTTER?
Carbon steel putters with certain finish options will require consistent maintenance by applying gun oil to your putter using a silicone cloth. Directions for care is listed with the finish details on our homepage. The best way to tell if your putter is made from carbon steel is to see if a magnet sticks to your putter... If the magnet sticks, then it’s highly likely it’s carbon steel. Stainless steel putters will not require maintenance other than good general care and a magnet will not stick to stainless steel.
DO YOU TAKE PUTTERS ON TRADE?
Yes, depending on the putter. If we are willing to take your putter on trade, we will provide you with a credit that can only be used towards a putter customization. Credit will not work in our website shop and is for custom work only.
I WANT TO CANCEL MY ORDER FORM FOR MY CUSTOM REFINISH, CAN I GET A REFUND?
Unfortunately we do not provide refunds for cancelled/overpaid custom orders. We will issue you a credit to use towards a future order. Credit can only be used towards customization and cannot be used on our website shop.
CAN I MAKE A CHANGE TO MY ORDER?
Once your order form has been submitted we do not accept change orders.
DO YOU REFINISH IRONS?
We do not refinish irons/wedges. We can add hand stamping or laser engravings to wedges by special request (send us an email).
I PURCHASED AN ITEM ON THE WEBSITE SHOP AND WANT TO RETURN/CANCEL THE ORDER, CAN I GET A REFUND?
We accept returns for items purchased through our website shop so long as they are in unused condition (*excludes putters). Once the item has been returned we will issue a full refund (minus shipping costs) if the item has been unused. If the item is deemed to have been used then the product will be returned to you and no refund will be issued.
*Putters purchased through our website shop are final sale. Once the putter has been shipped it cannot be returned and refunds will not be issued.