Order form changes during the refinish process will be accommodated if/where possible - The original order form submission is final and trumps any missed change orders throughout the process.

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FREQUENTLY ASKED QUESTIONS

WILL THE FINISH ON MY PUTTER WEAR?

HOW LONG DOES IT TAKE TO REFINISH MY PUTTER?

Lead times vary based upon the chosen finish (Please view finish options and information on the Home page)

I'M NOT FROM THE UNITED STATES WILL YOU STILL CUSTOMIZE MY PUTTER?

The finishes applied are extremely durable, however it depends upon the care you give to your putter (use a head cover and avoid sandy greens and the finish will last). All finishes will wear over time and this should be expected.

CAN I EXPEDITE THE TURN AROUND TIME TO CUSTOMIZE MY PUTTER? 

Absolutely! Customers from across the world ship to our workshop - Additional return shipping fees will apply.

Expedited options are available for a $50 fee - Depending upon the customization you require, some service options cannot be expedited.

HOW DO I KNOW IF MY PUTTER IS PLATED?

If you're unsure if your putter is plated send a message with the make and model of your putter and we'll inform you.

HOW DOES THE EXPEDITED SERVICE WORK?

The expedited option allows you to move your putter to the front of the order line - Typical turn around time of 14 business days.

WHY SHOULDN'T I SEND MY PUTTER WITH MY HEADCOVER?

Please do not send your headcover when shipping your putter to our workshop as it will not be returned. When your putter is completed a  protective cover will be used.

CAN I ADD INSURANCE TO MY RETURN SHIPPING?

Of course! Please send a message when submitting your order requesting the insurance value you wish to add. Shipping will be USPS priority shipping (within the US) with $50 insurance unless additional insurance is requested.