FREQUENTLY ASKED QUESTIONS

WILL THE FINISH ON MY PUTTER WEAR?

HOW LONG DOES IT TAKE TO REFINISH MY PUTTER?

Lead times vary based upon the chosen finish (Please view finish options and information on the Home page)

I'M NOT FROM THE UNITED STATES WILL YOU STILL CUSTOMIZE MY PUTTER?

The finishes applied are extremely durable, however it depends upon the care you give to your putter (use a head cover and avoid sandy greens and the finish will last). All finishes will wear over time and this should be expected.

HOW DO I KNOW IF MY PUTTER IS PLATED?

Absolutely! Customers from across the world ship to our workshop - Additional return shipping fees will apply.

WHY SHOULDN'T I SEND MY PUTTER WITH MY HEADCOVER?

If you're unsure if your putter is plated send a message with the make and model of your putter and we'll inform you.

Bettinardi putters typically have a plated finish

Please do not send your headcover when shipping your putter to our workshop as it will not be returned. When your putter is completed a protective cover will be used.

CAN I ADD INSURANCE TO MY RETURN SHIPPING?

Of course! Please send a message when submitting your order requesting the insurance value you wish to add. Shipping will be USPS priority shipping (within the US) with $50 insurance unless additional insurance is requested.

CAN YOU SAVE & RETURN MY GRIP/SHAFT?

DO YOU TAKE PUTTERS ON TRADE?

Shafts and grips will not be saved and/or sent back. When adding length to a putter, a new shaft and grip is required. When shortening, your existing shaft will be cut to length, but a new grip is required.

Yes, depending on the putter. Trade ins will be used toward putter refinishes only.

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